Contact us through the communication channels available on this page, Sunday to Thursday 8:30 to 16:00 and Friday 8:30 to 12:00, to submit a complaint, request, or criticism.

After submitting your request, a tracking ID and status check link will be sent to your mobile phone via the number 20000169.

Our team will review and notify you of the result within 3 to 10 working days. The result will also be communicated to you via SMS.

After reviewing your request, please provide your feedback on the result and the follow-up process through the link provided in the SMS sent to you.